Frequently Asked Questions
At Indian Princess Hair, customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience.
What kind of payments does IPH accept?
We accept Paypal and all major credit cards. All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged.
When will my order be processed?
Our business hours are Monday through Friday from 10:00 am to 6:00 pm EST. All orders received before 4:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.
Does IPH take returns and exhanges?
However at our sole discretion, Indian Princess Hair may exchange products under the following conditions:
Requests are made within 5 business days of receipt of product(s). Any exchange request after 5 business days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way.Product is exchanged for something of equal or greater value.
You will be charged a 15% restocking fee for the product you are exchanging.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
What do I do if my package is lost?
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-855-IPH-HAIRor 267-888-4072. We will contact UPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending UPS’s investigation of the situation.
What if I receive defective hair?
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within (5) five calendar days of receipt of the merchandise.
Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to the Indian Princess Hair Distribution Center. If Indian Princess Hair verifies and agrees that the product is defective in any way, Indian Princess Hair will then exchange or replace the item.