Returns are accepted within 14 days of delivery. Products must be unused, in original condition and packaging, with tags and ties intact.

Refunds and exchanges will not be honored if any hair extension or lace product has been cut, altered, or shows signs of wear. This includes—but is not limited to—cutting the lace or hair, removing tags, brushing, washing, dyeing or chemically processing, flat-ironing, or applying styling tools. We also cannot accept returns if the product has come into contact with hair products, perfumes, glues, gels, adhesive tapes, sprays, or if the integrity of the weft/lace is compromised (e.g., tears, sewing-needle damage). Due to hygiene and customization, wigs, bulk hair, and custom items are final sale and not eligible for return or exchange.

Right of Withdrawal: Customers have the right to withdraw from their purchase within 14 days of delivery by submitting a return request through our contact form or email.