1. Overview

By accessing or using this website and/or purchasing products from Indian Princess Hair LLC, you agree to be bound by these Terms and Conditions ("Terms"). These Terms apply to all users of the site, including without limitation, browsers, vendors, customers, merchants, and contributors of content.

We reserve the right to update, modify, or replace any part of these Terms by posting changes to our website. It is your responsibility to check this page periodically for updates.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services.

2. Online Store Terms

You affirm that you are at least the age of majority in your jurisdiction or have obtained parental consent to use this site. You may not use our products or services for any unlawful purpose.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information and should not be solely relied upon.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any service or product without notice at any time.

5. Products or Services

Certain products may have limited quantities. We reserve the right to limit sales to any person, region, or jurisdiction. All product descriptions and pricing are subject to change at our discretion.

Due to the nature of our unprocessed, virgin hair sourced from individual donors, variations in color and texture are to be expected. Hair is offered in straight, wavy, or curly patterns, and colors may range between natural black (1B) and dark brown (2). We cannot guarantee exact matches. If unsatisfied, customers may request a prepaid return label to exchange for another bundle, subject to inventory availability. Further exchanges will be at the customer’s expense.

6. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order and may limit or cancel quantities purchased per person or per order.

7. Returns and Refunds

Returns are accepted within 14 days of delivery. Products must be unused, in original condition and packaging, with tags and ties intact.

Refunds and exchanges will not be honored if any hair extension or lace product has been cut, altered, or shows signs of wear. This includes—but is not limited to—cutting the lace or hair, removing tags, brushing, washing, dyeing or chemically processing, flat-ironing, or applying styling tools. We also cannot accept returns if the product has come into contact with hair products, perfumes, glues, gels, adhesive tapes, sprays, or if the integrity of the weft/lace is compromised (e.g., tears, sewing-needle damage). Due to hygiene and customization, wigs, bulk hair, and custom items are final sale and not eligible for return or exchange.

Right of Withdrawal: Customers have the right to withdraw from their purchase within 14 days of delivery by submitting a return request through our contact form or email.

8. Payments & Payment Terms

Terms of payment are always 100% upfront. We accept all major credit cards as well as Shopify Payments, Klarna, PayPal, and Afterpay. Your card will be charged immediately upon order placement.

Please review your order details carefully—once submitted, the order and payment cannot be modified without canceling and re-placing the order. If an order is canceled, banks typically hold authorized funds for 3–5 business days, which is beyond our control.

Fraud Prevention: Credit-card fraud or theft of merchandise will be prosecuted to the fullest extent of the law. If your billing address differs from your shipping address, we may require a credit-card authorization form and supporting documentation before shipment.

9. Order Processing & Cut-Off Times

• Processing Window: Monday–Friday, 9:00 AM–3:30 PM EST.
• Same-Day Shipping: Orders (with all required documents) approved by 3:30 PM EST ship the same day.
• Weekend/Holiday Orders: Ship the next business day.
• Summer Hours: From Memorial Day to Labor Day, Friday shipping cut-off is 2:30 PM EST.

Once shipped, delivery timing depends on the UPS service selected at checkout.

10. Shipping Delays & Carrier Issues

Shipping Delays
We strongly recommend placing orders well in advance of any hair appointments or special events to account for unexpected delays. Delivery estimates are based on information provided by UPS and are not guaranteed. Indian Princess Hair is not responsible for delays caused by weather, holidays, natural disasters, or carrier disruptions. Holidays do not count as business days when calculating transit times. Shipping fees will not be reimbursed for carrier-related delays. For assistance, contact us at info@indianprincesshair.com.

Failed Deliveries / Refused Shipments / Incorrect Addresses
Accurate address information—including apartment or suite numbers—is essential. UPS ships to the address exactly as provided. Address corrections after dispatch incur a $10 UPS fee, which will be charged to the customer. No refunds are issued for refused or abandoned shipments. If a package is returned to us due to an incorrect address, the customer is responsible for reshipping costs.

Incorrect or Missing Items
If part of your order is missing or incorrect, email info@indianprincesshair.com immediately so we can resolve the issue.

Lost Shipments
If tracking shows "delivered" but you have not received the package, first check with neighbors or household members. If still missing, email info@indianprincesshair.com. We will initiate a UPS trace and, once resolved, send a replacement or issue a refund.

Damaged Shipments
If your order arrives damaged, keep all original packaging and email info@indianprincesshair.com right away. We will file a claim with UPS and arrange a replacement or refund after the investigation.

11. Third-Party Tools and Services and Services

We may provide access to third-party tools and services (e.g., UPS, Klaviyo, Zendesk) over which we have no control. Use of such tools is at your own risk and subject to the third party's terms.

10. User Submissions

You agree that any content you submit (e.g., reviews, feedback, suggestions) may be used by us without restriction. You must not violate any laws or third-party rights with your submissions.

11. Intellectual Property

All website content, including graphics, images, product descriptions, and logos, is owned by Indian Princess Hair LLC and protected under copyright laws. Unauthorized use is prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, Indian Princess Hair LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service or products.

13. Indemnification

You agree to indemnify and hold harmless Indian Princess Hair LLC and its affiliates, officers, agents, and employees from any claim or demand arising out of your breach of these Terms.

14. Severability

If any provision of these Terms is deemed unlawful or unenforceable, it will not affect the validity of the remaining provisions.

15. Termination

These Terms are effective unless terminated by either party. You may terminate by ceasing to use our site. We may terminate your access at any time if you violate these Terms.

16. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of law principles.

17. Policy Changes

Indian Princess Hair LLC reserves the right to modify prices, policies, and procedures at any time without prior notice. Please review this page periodically for updates.

18. Limitation of Liability

Indian Princess Hair LLC does not accept liability beyond the remedies set forth herein, including any liability for products not being available or for the provision of services and support. Indian Princess Hair LLC will not be liable for consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. For any liability related to the purchase of products, our responsibility will not exceed the total amount paid for those products. For services not bundled with products, our responsibility will not exceed the fees paid for those services.

19. Copyrights and Other Rights

All images, text, and other content on indianprincesshair.com are the property of Indian Princess Hair LLC or used with permission. Unauthorized use of any content may violate copyright, trademark, privacy, publicity, or other laws. Any product, service, or technology described on this site may be subject to other intellectual-property rights owned by Indian Princess Hair LLC and are not licensed hereunder.

20. Trademarks

Indian Princess Hair® and related marks are trademarks of Indian Princess Hair LLC. Unauthorized use is strictly prohibited.

21. Submissions

Except for personal information (governed by our Privacy Policy), any material you submit to indianprincesshair.com is considered non-confidential and non-proprietary. By submitting content, you grant Indian Princess Hair LLC an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute this material for any purpose.

22. Discounted Products

Returns are permitted on certain discounted items only. Products purchased with promotional codes, certificates, or during special sales may be returned within 14 days of purchase, provided the same item is repurchased in an eligible variant. Sample-sale and giveaway items are final sale and not eligible for return or refund.

23. Prizes and Compensation

Returns, replacements, and exchanges are not permitted on any products obtained through promotional contests, giveaways, or other compensation arrangements with Indian Princess Hair LLC. All such items are final sale.

24. Programs, Subscriptions & Memberships

Indian Princess Hair LLC reserves the right to cancel or modify any loyalty program, subscription, or membership at any time without notice. If you require clarification, please email info@indianprincesshair.com.

25. Rewards Program

By joining an Indian Princess Hair rewards program, you agree to the program-specific terms and conditions. Indian Princess Hair LLC may, at its sole discretion, remove participants or revoke points for any reason, including suspected fraud or abuse. The company also reserves the right to discontinue the rewards program at any time.

26. Affiliate & Partner Commission

Commission is awarded only on new customer orders of $130.00 or more (before tax and shipping). During promotional periods, commission applies only when the promotional discount on the referral order is 15% or less. No commission is paid on orders placed during our Birthday Sale or Black Friday promotions for the entire month of November.

To be eligible for commission, affiliates must submit a valid W-9 form. Commission may be withheld if coupon-code leaks are suspected or codes appear on unauthorized third-party sites. Indian Princess Hair LLC reserves the right to cancel, change, or update the affiliate program—including commission rates and promotional discounts—at any time.

27. Contact Information

If you have questions about these Terms:

Indian Princess Hair LLC

7715 Crittenden Street

Philadelphia, PA 19118

Email: info@indianprincesshair.com